
Eson has identified its primary stakeholders based on its operational characteristics, including employees, customers, suppliers, investors, and other organizations.
In addition to maintaining regular interactions with stakeholders through various forms and channels in the course of its daily operations, Eson has also established a contact email address on its corporate website as a basic communication channel between stakeholders and the Company. Dedicated personnel are responsible for forwarding communication matters to the relevant responsible departments for response.
| Stakeholders | Communication Channel | Key Issues | Contact Channel | Response Methods and Outcomes |
| Employees | ◆Labor-Management Meetings (Quarterly) ◆Factory Union Meetings (Quarterly) ◆Annual Employee Health Checkups (Yearly) ◆Performance Reviews and Evaluations (Annually) ◆Employee Grievance Mailbox (Ongoing/Real-time) ◆Employee Training Programs (As Needed/Occasional)◆Internal Company Announcements (As Needed/Occasional) | ◆Employee Care and Labor Protection ◆Talent Development | speakout@eson.tw Mr. Yang | ◆The Company prioritizes employees’ physical and mental well-being as well as career development, fostering a diverse, friendly, and safe workplace environment. In addition to regularly holding labor-management meetings, factory union meetings, employee care initiatives, and performance reviews, the Company has also established an employee grievance mailbox and communication channels to ensure that employees’ opinions are properly expressed and addressed. At the same time, through employee training programs and internal announcements, the Company has built a structured employee support system to assist employees in achieving stable career growth. |
Customers | ◆Corporate Website ◆Distributor Conferences ◆Customer Satisfaction Surveys ◆Customer Audits ◆Dedicated Contact Points ◆Ad-hoc Phone Calls | ◆Environmental Health and Safety ◆Customer Commitments and Service ◆Customer Privacy Protection ◆Product Life Cycle Assessment ◆Human Rights and Labor Rights | eson-ir@eson.tw Manager Liu | ◆The Company maintains close contact with customers, safeguards customer privacy, and is always open to customer audits. It reports on the Company’s and suppliers’ ESG management status to customers. Customer service is continuously strengthened by providing fast, convenient, efficient, high-quality, and cost-effective innovative products and services. At the same time, in response to global trends, the Company actively adopts low-carbon energy solutions, and photovoltaic power generation equipment has already been installed at its facilities. |
Suppliers | ◆Official Letters / Correspondence ◆Phone / Fax ◆Supplier Surveys ◆Ad-hoc Interviews | ◆Suppliers’ Awareness of Corporate Social Responsibility (CSR) ◆Compliance with Laws and Regulations ◆Environmentally Friendly and Safety-Conscious Procurement ◆Supplier Management ◆Supplier Evaluation / Assessment | services@eson.tw Ms. Shih | ◆Periodic evaluations and assessments are conducted as needed, communicating the Group’s requirements to suppliers. ◆The Company looks forward to maintaining a friendly and cooperative relationship with suppliers, working together to fulfill social responsibility and achieve sustainability goals. |
| Investors | ◆Annual General Meeting of Shareholders (AGM ◆Earnings Announcements / Results Presentations ◆Domestic and International Investor Conferences / Seminars ◆Spokesperson and Deputy Spokesperson System ◆Dedicated Investor Relations Department / Team ◆Corporate Website and Financial Reports | ◆Company Financial Information ◆Operational Status / Business Performance ◆Corporate Governance | eson-ir@eson.tw Manager Liu | ◆The Group communicates with shareholders and investors through the Annual General Meeting, earnings briefings, and other meetings, providing updates on the Company’s prospects, profitability, and ESG performance. |
| Other Organizations | ◆Corporate Website ◆Official Letters / Correspondence ◆Phone / Fax ◆Ad-hoc Media Interviews ◆Press Releases ◆Dedicated Contact Points | ◆Social Care and Public Welfare Activities ◆Cross-Industry Exchanges / Networking ◆Corporate Governance | eson-ir@eson.tw Manager Liu | ◆The Company communicates with local government agencies through visits, meetings, and official correspondence, reporting the impacts of relevant policy changes and providing recommendations. |